Terms of Service

1. Agreement to these terms

By using this website or any PLAS product (PLAS Util, PlasAUDIO, or our tuning services), you agree to these terms. If you do not agree with them, do not use the software.

2. Your licence to use the software

We grant you a personal, non-transferable licence to install and use PLAS Util on a machine you own or administer, for as long as your account is in good standing. You may not:

• Share, sell, sublicense or transfer your account or entitlement to anyone else
• Modify, redistribute or repackage the software
• Circumvent the tier system, or use a tier you have not paid for
• Use the software to damage or gain unauthorized access to systems you do not own

Using PLAS Util as part of a paid service you provide to other people, for example a repair shop or builder tuning customer machines, needs a separate arrangement. Email us and we will sort one out; we are not trying to make that hard.

Nothing in this section restricts anything you are permitted to do by law that cannot be excluded by agreement, including permitted acts of decompilation for interoperability.

3. Accounts, tiers and devices

4. Buying, billing and refunds

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services remedied if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights, and everything below is in addition to them.

Subscriptions (Tweaker, XOC)

Subscriptions are billed in advance for each period and renew automatically until canceled. You can cancel at any time; cancellation stops future charges and you keep the tier until the end of the period you have already paid for. We do not refund part-periods for a change of mind, and we do not charge a cancellation fee.

XOC Lifetime

XOC Lifetime is a one-off purchase, not a subscription. It does not renew and there is nothing to cancel. It is attached to your account and covers two machines. The change-of-mind rule below applies to it as it does to our other software. If a Lifetime purchase is refunded, the Lifetime entitlement and the PlasAUDIO licence that came with it are both withdrawn.

PlasAUDIO

PlasAUDIO is a one-off purchase, not a subscription. It is a permanent licence attached to your account and stays with it regardless of what happens to your PLAS Util tier.

Change of mind

We do not offer change-of-mind refunds on PLAS Util or PlasAUDIO. Software is delivered the moment you buy it, and there is a free tier so you can try the app on your own machine before paying anything. What you can do at any time is cancel. That stops all future charges, and you keep the tier until the period you have paid for runs out.

This does not affect your Australian Consumer Law rights above. If the software has a major failure, meaning it does not do what we said it does or it is not of acceptable quality, you are entitled to a refund and we will give you one.

Prebuilt and custom PCs

Every machine is built to order. You ask for a quote in our Discord, we price it at that day's part prices, and the build starts once the invoice is paid in full. We aim to have it at your door within 3 to 6 weeks of payment clearing, transit time included. Shipping is a flat fee shown on your quote. Prices are in Australian dollars and include GST. That is a target and not a guarantee: if a component becomes unavailable we will tell you, offer you an equivalent or better part at no extra cost, or refund you in full if you would rather not wait. If we are ever going to be materially late, you hear it from us before the date passes.

Canceling before assembly starts: email us and you get a full refund, no questions and no fee. Canceling after assembly has started: we refund everything except components already bought specifically for your machine that we cannot reasonably use in another build, and we tell you that figure before we act on the cancellation. Once it has shipped: the change-of-mind window has closed, and your Australian Consumer Law rights above continue in full.

Warranty: 12 months return to base on the machine as we built it. Send it to us within that period and we diagnose and repair it at no charge for labour, with a faulty part replaced under its own manufacturer warranty. You pay the postage to us and we pay it back to you. Individual components keep their own manufacturer warranties, most of which run longer than 12 months, and we hand over the invoices with the machine so you can claim on them directly at any time. What the warranty does not cover: damage in transit that is not reported within 7 days of delivery, physical damage, liquid, drops, power surges, parts you install or swap yourself, and overclocks applied by anyone other than us. None of this limits your Australian Consumer Law rights.

What comes with a machine

Every prebuilt and custom machine includes twelve months of PLAS Util Tweaker, a permanent PlasAUDIO licence, and a PLAS PAD. The software is attached to your account when the machine ships. The Tweaker year starts on that date, does not renew automatically, and simply ends after twelve months unless you choose to subscribe; nothing is charged when it ends. The PlasAUDIO licence is permanent and stays with your account regardless.

The pad is owed even if it is not ready. Pads are made in runs. If the current run has not landed when your machine ships, the machine ships without it and the pad follows at no cost when stock arrives, to the address the machine went to unless you tell us otherwise. If we ever cannot supply it, you get the pad's retail value refunded rather than a substitute you did not choose.

If a machine order is refunded in full before it ships, the software entitlements that came with it end with the order. If it is refunded after it ships, the PlasAUDIO licence stays with you and the Tweaker year stops at the refund date. We do not claw back a Tweaker year you have already used.

Tuning services

You may request a full refund within 7 days of purchase, provided the session has not yet been carried out. A session canceled more than 7 days after purchase is not refunded, even if it has not been carried out yet; you can move it to a new time instead. Once it has, the change-of-mind refund no longer applies, but your Australian Consumer Law rights continue regardless. Tuning sessions carry a two-week stability guarantee: if your system becomes unstable as a result of changes we made, and you have not altered them yourself, we will diagnose and fix it at no charge. The guarantee covers the configuration as we left it. If hardware, drivers or settings change afterwards, or more than two weeks pass, further work is quoted separately.

When you pick a session time on this site it is held for 15 minutes while you pay by card. The time is yours once the payment goes through and a ticket then opens for you in the PLAS Discord; if a card payment arrives after someone else has taken the time, it is refunded in full automatically. You can cancel a booking from the booking page at any time before the session; a card payment for a canceled session is refunded under the refund terms above. We confirm your package in your ticket before the session starts: if a different package suits your hardware, you pay the difference or are refunded it.

Billing errors

If you have been charged in error, whether a duplicate charge, a charge after canceling, or one you did not authorize, email support@plasxoc.com and we will refund it in full. Payments are processed by Stripe; we never see or store your card details.

5. What this software does to your computer

Read this section even if you skip the rest. PLAS Util is not a cleaner or a placebo. It makes real, low-level changes to your machine, and some of them carry real risk.

Depending on which features you use, it can:

• Change Windows registry settings, network configuration and power behavior
• Disable or reconfigure Windows services and scheduled tasks, which will remove features that depend on them
• Read and change BIOS/UEFI firmware settings
• Apply overclocks, undervolts, and clock or power-limit offsets to your GPU
• Load a kernel-level driver in order to read hardware sensors and registers
• Remove and reinstall graphics drivers

Changes of this kind can make a system unstable, cause crashes or data loss, prevent it from booting, void a hardware or system warranty, and, in the case of overclocking and voltage changes, damage hardware permanently. That risk is inherent to what these features do, not a sign the software is faulty.

We reduce it where we can: risky actions are confirmed before they run, tweaks record your original values so they can be put back, and the app has a revert-everything path. None of that is a guarantee. Back up anything you cannot afford to lose before you start, and do not make these changes on a machine you cannot afford to have offline.

By using these features you accept that risk. To the extent the law allows, we are not responsible for hardware damage, lost data, or downtime resulting from changes you chose to apply. Your Australian Consumer Law rights, set out in section 4, are not affected by anything in this section.

6. Free tier

The free tier is provided as-is and free of charge. We may change or discontinue it at any time. Paying for a tier does not entitle you to have the free tier preserved in any particular form.

7. Warranty disclaimer

Except for the guarantees described in section 4, PLAS products are provided "AS IS". We do not warrant that they will meet your requirements, run uninterrupted or error-free, be compatible with every system, or that every defect will be corrected.

This disclaimer applies only to the extent permitted by law. It does not exclude, restrict or modify the consumer guarantees under the Australian Consumer Law.

8. Limitation of liability

To the maximum extent permitted by law, PLAS Systems Pty Ltd is not liable for indirect or consequential loss, lost data, lost profits or business interruption arising from your use of our products, even if we were advised such loss was possible.

Where liability cannot lawfully be excluded, including under the Australian Consumer Law, our liability is limited, at our option, to resupplying the goods or services, or to paying the cost of having them resupplied.

9. Acceptable use

You agree not to use our products for:

• Illegal or unauthorized activity
• Accessing, damaging or disrupting systems you do not own or administer
• Distributing malware
• Circumventing our tier system or anyone else's security measures

10. Intellectual property

PLAS Util, PlasAUDIO and this website, including source code, presets, design and trademarks, remain our property. Your licence to use them does not transfer ownership of anything.

Game names on this website and in PLAS Util, such as Fortnite, VALORANT, Counter-Strike 2, Apex Legends, Marvel Rivals and Call of Duty, are trademarks of their owners. They are used only to say which games our software and services work with. PLAS is not affiliated with, endorsed by or sponsored by Epic Games, Riot Games, Valve, Electronic Arts, Activision, NetEase Games, Marvel or any other game publisher.

11. Termination

You can stop using the software at any time and ask us to delete your account. We may end your licence if you seriously breach these terms. When a licence ends, your entitlement stops at the next online check and you should uninstall the software. Changes already applied to your machine are yours to keep or revert. Use the app's revert path before uninstalling if you want your system returned to how it was.

12. Third-party services

We rely on Discord for sign-in and session tickets, Cloudflare for delivery and account storage, Stripe for card payments and AnyDesk for remote tuning sessions. Your use of those services is subject to their own terms, and we are not responsible for their conduct or availability. If one of them is down, parts of PLAS Util may be too.

13. Changes to these terms

We may update these terms. If a change materially affects what you are paying for or what you agreed to, we will tell you before it takes effect rather than relying on you re-reading this page.

14. Governing law

These terms are governed by the laws of Queensland, Australia. You and PLAS Systems Pty Ltd submit to the non-exclusive jurisdiction of the courts of that state.

15. Contact us

If you have questions about these terms, contact us: